FAQ

  1. What are Novum’s shipping times?

Standard delivery takes 2–5 business days within the continental U.S. Shipments to Alaska, Hawaii, and U.S. territories may take an additional 7–12 business days. International orders (including Canada) may take 5-30 business days. 

  1. Where does Novum ship?

We currently ship throughout the United States, including Alaska, Hawaii, and U.S. territories. We offer complimentary shipping on all orders over $100.

  1. Do you accept returns or exchanges?

Due to the nature of supplements and personal care products, we do not accept returns. If your order arrives damaged or defective, contact us within 7 days of delivery.

  1. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.

  1. Are Novum supplements third-party tested?

Yes. All of our supplements are third-party tested for purity, potency, and quality at FDA-registered, GMP-certified facilities.

  1. Are Novum products vegan or allergen-friendly?

Many of our products are vegan-friendly and free from common allergens like gluten, lactose, and corn. Check individual product descriptions for full details.

  1. How can I contact support?

Reach out anytime at admin@novumsupplements.com. We respond within 24–48 business hours.